Online Safety

Internet scams can illegally use the The Grampians Goods Co. name and logo in an attempt to obtain personal information. These schemes target people using a range of differing tactics such as fraudulent websites, fake emails, Facebook pages, text messages and/or websites offering the opportunity to win, or receive, gift cards, prizes, or false employment opportunities.

At The Grampians Goods Co. we want to ensure your safety when engaging with our brand. Therefore, please note that the only time The Grampians Goods Co. will ever contact you regarding a payment is when an existing order is flagged at risk or you request an exchange. At these times, you may receive an email to verify payment details or supply further identifying information. For this purpose, our Customer Service team will contact you directly from customercare@grampiansgoodsco.com.au or hello@grampiansgoodsco.com.au or  Management may contact you from manager@grampiansgoodsco.com.au 

Please also note that any communications from The Grampians Goods Co. social media accounts should be checked to ensure it is from our existing social media accounts. If you receive a message on social media that looks like it has come from a The Grampians Goods Co. account however has variation in logo or follower numbers,  this is not from us and we advise you to not respond.

If you believe you have made a purchase via a fraudulent website, we recommend contacting your bank to dispute any charges made to your account. You can also get in touch with us via our contact us page with any concerns.

You can report online scams and fraudulent activity to the Australian Taxation Office on 1300 795 995 or Scamwatch